Shipping Policy for AutoSivocity
Effective Date: January 3, 2025

At AutoSivocity, we are committed to ensuring that your automotive accessories reach you in a timely and efficient manner. Below is our detailed shipping policy that outlines our shipping methods, costs, and delivery expectations.

1. Shipping Methods and Delivery Times
We offer a variety of shipping options to suit your needs. The available shipping methods will depend on your location, product size, and weight.

  • Standard Shipping:

    • Delivery Time: 5-7 business days within the continental United States.
    • Cost: Calculated at checkout based on the shipping address and weight of the items purchased.

  • Expedited Shipping:

    • Delivery Time: 2-3 business days for most locations within the U.S.
    • Cost: Calculated at checkout.

  • Overnight Shipping:

    • Delivery Time: Next business day delivery for orders placed before 1:00 PM EST (Monday to Friday).
    • Cost: Calculated at checkout based on the shipping destination.

  • International Shipping:

    • Delivery Time: Varies based on the destination country, typically 7-14 business days.
    • Cost: Calculated at checkout. Please note that international shipping rates and delivery times may vary based on your location and customs clearance.

2. Order Processing Time
Orders are processed Monday through Friday, excluding holidays. Please allow up to 1-2 business days for processing. Orders placed after 1:00 PM EST or on weekends will be processed on the next business day.

Once your order has been processed, you will receive a confirmation email with tracking information. You can track the status of your shipment through the carrier’s website.

3. Shipping Restrictions
Currently, we only ship to valid addresses within the United States and internationally. We do not ship to PO Boxes, APO/FPO addresses, or any locations that cannot be serviced by major carriers (FedEx, UPS, or USPS).

4. Shipping Costs
Shipping costs are determined based on the delivery address, weight, and shipping method chosen at checkout. Free shipping may be offered on select items or for orders over a specific amount (conditions apply). Please check our promotions and discount section for further details.

5. Damaged or Lost Shipments
In the rare event that your package is lost or damaged during transit, please contact us immediately at info@autosivocity.com or call us at (423) 543-3875. We will work with the carrier to investigate the issue and resolve it as quickly as possible.

6. Address Changes and Delivery Issues
Once your order is shipped, we are unable to change the shipping address. Please ensure the correct address is provided at the time of purchase. If you notice any discrepancies with your order after shipment, please reach out to our support team as soon as possible, and we will assist in resolving the matter.

7. Shipping to Hawaii, Alaska, and U.S. Territories
Shipping rates to Hawaii, Alaska, and U.S. Territories may differ from standard shipping rates and may take longer for delivery. Additional fees may apply.

8. Customs and Import Taxes (For International Orders)
For international shipments, customs duties, taxes, and import fees may be levied by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost. Please check with your local customs office for more information on potential fees before placing an order.

9. Returns and Exchanges Policy
If you are unsatisfied with your order, please refer to our Return Policy. We accept returns and exchanges within 30 days of receipt, provided the product is in new, unused condition.

10. Contact Us
If you have any questions or concerns regarding shipping, feel free to contact us via email at info@autosivocity.com or call us at (423) 543-3875. Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM EST.

Thank you for choosing AutoSivocity. We are here to provide you with the best automotive accessories and ensure your shopping experience is smooth and hassle-free!